Customer Services

Customer Services - Matrix
Support Hub

Customer services,
clearly organized.

This page provides an overview of available customer services and guidance on where to find support for common inquiries.
01 // STATUS

Order support

Assistance with order status, confirmations, and post-purchase inquiries.

02 // LOGISTICS

Shipping & delivery

Information related to delivery timelines, tracking updates, and shipping expectations.

03 // RMA

Returns & warranty

Guidance on returns, exchanges, and warranty-related support.

04 // FINANCE

Payments & billing

Help with payment confirmation, billing issues, and checkout questions.

05 // PROFILE

Account assistance

Support related to account access, saved details, and order history.

06 // DETAILS

Product information

General product guidance, care recommendations, and usage notes.

How to get
support

STEP 01

Review the relevant service page for your inquiry.

STEP 02

Prepare your order number or account details if applicable.

STEP 03

Contact our support team for further assistance.

Direct Channel

For customer service inquiries. Providing relevant order details will help us assist you efficiently.